OHT Engagement Learning Series - Session 1 of 7: Communication, Compassion and Empathy

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This session will be the first of a seven-part engagement learning series. This series will focus on building connections and competencies for meaningful patient engagement. Each 90-minute monthly session will include interactive expert panels and Q&A. We encourage attendance for all sessions. The first session will focus on learning about key practices in relationship building including active listening, demonstrating compassion and empathy, and building rapport.


  • BB#3: Patient partnership

Target audience

  • Broader health system partners
  • Cohort 1
  • Cohort 2
  • Cohort 3
  • In-development teams

Target OHT role/function

  • Decision-support leads
  • Executive/ administrative leads
  • Implementation leads
  • Other clinical leads
  • Patient and family engagement leads
  • Patient, family and caregiver partners
  • Primary-care leads
  • Priority population working-group leads