Understanding the Use of and Compensation for Virtual-care Services in Primary Care

Provincial and territorial health systems across Canada continue to struggle with delivering timely access to primary-care services. To address this challenge, policymakers across the country have been increasingly exploring options to improve the delivery of patient-centred health services through the introduction and evolution of virtual care to enhance accessibility and efficiency.
To support cross-provincial learning, we were requested to conduct a jurisdictional scan of five Canadian provinces that were prioritized by the requestor of this rapid synthesis to identify: how virtual care is defined in each of the included provinces and the types of technologies being used by them; when and how virtual care is deemed appropriate for primary-care services; and what models of compensation are being used to remunerate providers delivering virtual care.