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Examining Compensation Models for Walk-in Clinics

 
Given the challenges faced in primary care, many people lack access to a primary-care provider who is responsible for their care and/or to timely access to care and, as a result, turn to walk-in clinics for primary care. Acknowledging the need for a balance between providing timely access to primary-care and ensuring continuity of care for patients by having access to a primary-care provider who is responsible for their care, provinces across the country have focused on developing and implementing new models of primary care that aim to fill the gaps that walk-in clinics currently fill.
Relatively little is known about providers working in walk-in clinics, the populations who seek care from them, the services provided or the amount of money that flows through them. This rapid synthesis seeks to address this through a jurisdictional scan of five Canadian provinces to identify:
- what models of compensation are being used to pay providers in walk-in clinics;
- whether any policies have been put in place that restrict the compensation of providers  working in walk-in clinics or disincentivize their use;
- what models of compensation are being used in other models of primary care; and
- whether and how data is collected on the use and services provided in walk-in clinics. 
Rapid synthesis: