Artificial intelligence tools for reducing administrative burden among front-line healthcare providers

Administrative burden among front-line healthcare providers has reached critical levels, significantly impacting healthcare delivery, provider well-being, and patient care quality. Artificial intelligence (AI) tools have emerged as a promising solution to address these challenges by automating routine administrative tasks and streamlining healthcare workflows. AI applications in healthcare administration include patient scheduling and triage supports, digital scribes and documentation systems, communication assistance platforms, and discharge support systems. Early experiences with implementing these solutions demonstrate significant potential, with time savings, improved documentation quality, enhanced workflow efficiency, and positive impacts on provider satisfaction all reported. Understanding barriers to AI tool adoption is equally critical, as successful implementation requires addressing technical, organizational, provider-level, and patient-level challenges.